Online store regulations

Products are sold via the website at https://beakbeak.pl/ by Bakery Company Sp. z o. o. ul. H. Sienkiewicza 72 90-318 Łódź, NIP 725-229-10-35, REGON 383751525, entered into the Register of Entrepreneurs of the National Court Register under number 0000792788

1 Introductory provisions

1. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and specify the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

2. The Website Regulations have been prepared on the basis of the provisions of law generally applicable in the territory of the Republic of Poland and in the European Union.

3. The Website Regulations specify the rights and obligations of the Buyer and the rights, obligations and scope of liability of the Seller, as the entity managing and operating the Website.

4. The condition for using the Website's Services is to read and accept the provisions of these Regulations and the Privacy Policy.

5. The name of the Website, its database and its graphic appearance, logo and graphic elements are subject to legal protection.

2 Definitions

1. Regulations – these regulations of the Store.

2. Consumer – a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to his or her business or professional activity.

3. Seller – Bakery Company Sp. z o. o. entered into the Central Registration and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP 725-229-10-35

4. Customer – any entity making purchases via the Store.

5. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity under a separate act, conducting business activities on its own behalf, and using the Store.

6. Store - online store run by the Seller at https://beakbeak.pl/

7. Distance contract - a contract concluded with the Customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.

8. Order - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.

9. Account – the customer's account in the Store, which collects data provided by the Customer and information about Orders placed by him in the Store.

10. Registration form – a form available in the Store, enabling the creation of an Account.

11. Order form - an interactive form available in the Store enabling placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

12. Cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.

13. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

14. Sales Agreement - a Product sales agreement concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - depending on the features of the Product - a contract for the provision of services and a contract for specific work.

3 Contact with the Store

1. Seller's address: Bakery Company Sp. z o. o., ul. H. Sienkiewicza 72, 90-318 Łódź

2. Seller's e-mail address: sklepz@bakerycompany.pl

3. Seller's telephone number: +48 502391756

4. Seller's bank account number ING 12 1050 1461 1000 0090 3181 0360

5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

6. The Customer can communicate with the Seller by phone between 8 a.m. and 4 p.m.

4 Technical requirements

The Website is used using an IT system that ensures storage and processing, as well as sending and receiving data via telecommunications networks, in accordance with the Act on the provision of electronic services.

To use the Store, including viewing the Store's assortment and placing orders for Products, you need:

1. end device with access to the Internet and a web browser,

2. active e-mail account,

3. cookie support enabled,

4. FlashPlayer installed.

5 General information

1. To the fullest extent permitted by law, the Seller is not liable for any disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized action of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

2. Browsing the Store's assortment does not require creating an Account. The Customer may place orders for Products included in the Store's assortment either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.

3. The prices given in the Store are given in Polish zloty and are gross prices (including VAT).

4. The final (final) amount to be paid by the Customer consists of the price for the Product and the delivery cost (including fees for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including when expressing will to be bound by the Sales Agreement.

5. In the case of an Agreement covering subscription or provision of services for an indefinite period, the final price is the total price including all payments for the settlement period.

6. If the nature of the subject of the Agreement does not allow, reasonably to be assessed, the amount of the final (final) price to be calculated in advance, information on the manner in which the price will be calculated, as well as fees for transport, delivery, postal services and other costs, will be provided in the Store. in the Product description.

6 Creating an Account in the Store

1. To create an Account in the Store, please complete the Registration Form. It is necessary to provide the following data: address, name and surname, e-mail address and telephone number.

2. Creating an Account in the Store is free.

3. Logging in to the Account is done by entering the login and password established in the Registration Form.

4. The Customer may delete the Account at any time, without giving a reason and without incurring any fees, by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

7 Rules for placing an Order

To place an Order you must:

1. log in to the Store (optional);

2. select the Product that is the subject of the Order and then click the "Add to cart" button (or equivalent);

3. log in or use the option to place an Order without registration;

4. if the option of placing an Order without registration has been chosen - complete the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details if different from the details of the recipient of the Order;

5. click the "Order and pay" button/click the "Order and pay" button and confirm the order by clicking the link sent in the e-mail;

6. select one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8 point 3.

8 Delivery and payment terms

The Customer may use the following methods of delivery or collection of the ordered Product:

1. Courier delivery, cash on delivery courier delivery.

2. Cash on delivery.

3. Cash on delivery.

4. Payment by transfer to the Seller's account.

5. Electronic payments.

6. Payment by payment card.

7. Detailed information on delivery methods and acceptable payment methods can be found on the store's website.

9 Performance of the sales contract

1. 1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.

   2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of the receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations about the receipt of the Order and its acceptance for execution as well as confirmation of the conclusion of the Sales Agreement. When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.

   3. If the Customer chooses:

>payments by transfer, electronic payments or payments by payment card, the Customer is obliged to make the payment within 1 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.

>cash on delivery upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.

>payment in cash upon personal collection of the parcel, the Customer is obliged to make the payment upon receipt of the parcel within 1 day from the date of receiving information about the readiness of the parcel for collection.

1. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to section 5 of this paragraph), in the manner chosen by the Customer when placing the Order.

2. In the event of ordering Products with different delivery dates, the delivery date is the longest given date.

3. If you order Products with different delivery dates, the Customer may request delivery of the Products in parts or delivery of all Products after completing the entire order.

4. The beginning of the delivery period of the Product to the Customer is counted as follows:

• If the Customer chooses the payment method by transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.

• If the Customer chooses the cash on delivery method - from the date of conclusion of the Sales Agreement.

• If the Customer chooses personal collection of the Product, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the Customer's e-mail address provided when placing the Order.

• In the case of ordering Products with different readiness for collection dates, the readiness for collection date is the longest given date.

11. The beginning of the period for the Product to be ready for collection by the Customer is counted as follows:

• If the Customer chooses the payment method by transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.

• If the Customer chooses the cash method upon personal collection - from the date of conclusion of the Sales Agreement.

12. Delivery of the Product takes place only within Poland.

13. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store's website in the "Delivery costs" tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

14. Personal collection of the Product by the Customer is free of charge.

10 Right to withdraw from the contract

1. We would like to inform you that the Customer has the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from:

> in which the Customer came into possession of the item or the last item, if the contract concerned the transfer of ownership of many items delivered separately, or the last batch or part, if the contract concerned the transfer of ownership of items delivered in batches or in part,

> in which a third party, other than the carrier and indicated by the Customer, came into possession of the item or the last of the items, if the contract concerned the transfer of ownership of many items delivered separately or into possession of the last batch or part, if the contract concerned the transfer of ownership of items delivered in batches or partially.

2. To exercise the right to withdraw from the contract, please inform Bakery Company Sp. z o. o. with its registered office at ul. H. Sienkiewicza 72, 90-318 Łódź, e-mail: dobrez@bakerycompany.pl, tel. +48 46 833 01 38 about your decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by traditional mail or e-mail).

3. In order to meet the deadline for withdrawal from the contract, it is sufficient for the Customer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.

11 Effects of withdrawal from the contract

1. In the event of withdrawal from this contract, Bakery Company Sp z o. o. will refund all payments received from the Customer, including the costs of delivering the goods (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered by us), immediately , and in any case no later than 14 days from the day on which we are informed about the customer's decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution; in any case, the Customer will not incur any fees in connection with this return. We may withhold the refund until we receive the item or until you provide us with proof of its return, depending on which event occurs first if the contract concerned the sale of the item. If the contract concerned the purchase of items, please send back or deliver the item to us at the following address: Bakery Company Sp. z o. o. Dębowa Góra 75B, 96-116 Dębowa Góra immediately, and in any case no later than 14 days from the date on which the Customer informed us about withdrawal from this contract. The deadline is met if the Customer returns the item before the 14-day deadline expires. The customer will have to bear the direct costs of returning the items

2. The customer is only responsible for the reduction in the value of the item resulting from using it in a way other than what was necessary to establish the nature, characteristics and functioning of the item.

12 Liability for defects, complaints

1. The Seller is obliged to provide the Buyer with a Product free of defects.

2. The Seller is liable to the Buyer if the Product sold has a physical or legal defect (warranty for defects). The grounds and scope of the Seller's liability are specified in detail in the provisions of the Civil Code.

3. If the Product has physical or legal defects, the Buyer has the right to submit a complaint within 3 days from the date of opening the packaging marked with a use-by date or a date of minimum durability and for which no date of minimum durability or use-by date is specified.

4. A complaint should include in particular:

• order number,

• Buyer's details,

• name of the damaged Product,

• description of the claimed defect,

• if possible, photos showing the claimed defect,

• complaint request,

• if possible, a damage report prepared with the courier (this is not a necessary condition),

• a document confirming the purchase of the complained Product on the Website (e.g. receipt, VAT invoice (this is not a necessary condition),

• indication of the address to which the Seller should send a response to the complaint.

• Complaints containing the above-mentioned details should be submitted via e-mail: sklepz@bakerycompany.pl.

• After receiving the complaint, if necessary, the Seller will contact the Buyer to determine the next steps in the complaint procedure (such as the need or date for inspection of the Product by the Seller's representative).

• The Seller will respond to the Consumer's request immediately, but no later than within 14 days from the date of receipt of the complaint. The response to the complaint is sent to the address provided by the Consumer in the complaint.

13 Extrajudicial methods of pursuing claims

1. Detailed information on the possibility for the Consumer to use out-of-court methods of redress and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and under the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_zdrowie.php and http://www.uokik.gov.pl/wazne_adresy.php.

2. The consumer has the following exemplary options for using out-of-court methods of pursuing claims:

• The consumer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.

• The consumer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.

• The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).

14 Personal data in the Online Store

1. The administrator of Customers' personal data collected via the Online Store is the Seller.

2. Customers' personal data collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement, and if the Customer consents - also for marketing purposes.

3. The recipients of personal data of Online Store Customers may be:

• In the case of a Customer who uses the postal or courier delivery method in the Online Store, the Administrator makes the Customer's collected personal data available to the selected carrier or intermediary carrying out the shipment at the request of the Administrator.

• In the case of a Customer who uses electronic or payment card payment in the Online Store, the Administrator provides the Customer's collected personal data to the selected entity handling the above payments in the Online Store.

• The customer has the right to access and correct their data.

• Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this agreement.

15 Final provisions

1. Contracts concluded via the Online Store are concluded in Polish.

2. The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal provisions, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.

3. In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act.

4. The customer has the right to use out-of-court methods of dealing with complaints and pursuing claims. For this purpose, he or she may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/ .